To access this help, contact Angie Treby at Action for Children, Tower Hamlets Children's Rights Service:Į15 4BQ Education complaints Specific SchoolsĬomplaints about a specific school should addressed to the head teacher of the school first. We will put you in touch with a children’s advocate who will help you have your say and get things sorted. If you are a young person in care or a care leave, we can help you make your complaint. RRBZ-UCYT-ZLRX Complaining as a young person in care or care leaver If you’d prefer to make your complaint in writing, contact: Complaints about children’s servicesįor complaints about Children’s Service, such as child social care and child protection, use our online children's social care complaints form. Please let us know if this is the case.Įmail: 020 7364 4801. We can make reasonable adjustments to assist you if you have a disability that prevents you from completing the online form.
Freedom plus complaints code#
If you wish to complain that the Mayor, a councillor or a co-opted member has failed to comply with the Code of Conduct for Members complete the conduct complaint form. You can contact them if you have a local issue that you want to bring to their attention. Your councillors and Members of Parliament are also here to serve you and can help with complaints about the borough.
Freedom plus complaints full#
If you have already submitted a complaint and been through the full process but would still like to challenge the outcome, you can see the next steps. Find out how your complaint will be processed and our commitments to you here. We are committed to being transparent when we are dealing with your complaints. If you would prefer to make a complaint in writing, rather than online, you can write to: We aim to provide a full response in less than 20 working days – and more quickly if the matter is really urgent. At which time we will also tell you who is dealing with it and when you can expect to receive a reply, if it is going to be longer than five days. We will let you know that we’ve received your complaint within two working days. The fastest and easiest way to submit a formal complaint is via our online complaints form.
What to do if you'd like to make a Freedom of Information requestīefore you make your complaint, you may want to reference our privacy policy, so you know how we will handle any data you submit.Take an existing complaint further, if you are unhappy with resolution.Leave a neutral comment or piece of feedback.We understand that when you want to give feedback on an experience with the Council, it is vital that you are able to do so quickly and easily, with the assurance that your feedback in going to the right person. Toggle menu MENU Comments, compliments and complaints
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